FAQ’S

Our principals have had over 60 years of cumulative experience in law and business. We are also Homeowners and thus know all too well how difficult it is to find a quality Provider to attend to the many maintenance and repair needs of our homes.

Mind My Manor is a website for Consumers (i.e., Homeowners) to connect with Providers (i.e., professionals who perform an array of home maintenance, service, and repair projects). We’re a matchmaking service – matching the needs and desires of a Homeowner with the skills and services of a home maintenance Provider.

While there are other sites who attempt to do this same thing, none of them are as comprehensive as our site, and none of them have all the features that our site offers. We are confident that once you use our site, you will never have a reason to look elsewhere to find a Provider – we are your one-stop shop for all your home maintenance needs!

We provide home maintenance Providers with a single internet location to promote their businesses to a captive audience of Consumers who are on the site for the express purpose of locating and hiring a home maintenance service provider.

For a nominal monthly subscription fee, a Provider can post an easy to create Profile, which is an electronic, interactive marketing brochure, where the Provider can describe its business, show photos and videos of previous projects and create mini-commercials, post coupons, discounts and promotions, allow for online scheduling, be reviewed and rated by customers, accept online payment, schedule service appointments online, give online estimates, and participate in online bidding of projects. Providers can also manage their Profile 24/7, from the convenience of their own home or office, and can view useful statistics of their Profiles and of Consumer searches to gain information on how to attract even more traffic to their Profile, which would mean more customers and more income.

Our site also provides a single internet location for a Homeowner to visit when looking to find a professional to complete any home maintenance, repair, or service project. Homeowners can specifically search for the precise Providers they’re looking for, can locate all Providers who are offering special discounts, promotions, or coupons, who will give online estimates, who will accept online payments, and who allow online scheduling of services. Homeowners can even invite specific Providers to compete with each other on pricing by posting a project for online bidding. Homeowners can also confidentially rate their Providers and give them customer reviews for others to see. Also, Homeowners can keep updated on when the various home maintenance services should be done by checking out the Home Maintenance Calendar, or registering for e-mail reminders.

Perhaps most importantly, Homeowners can be assured of the quality of their Provider since all Providers on our site who have created a Profile have undergone our screening criteria and have certified their licensing, insurance, and employee background checks. Moreover, Customers can rate and review their Providers, so Homeowners can see who’s hot and who’s not.

We eventually exceeded our frustration levels on locating and scheduling quality home maintenance service Providers to do professional projects around our homes. So, we did extensive research, assembled a top-notch team, obtained funding, and at last, we launched this website.

While there are other internet sites out there which offer a marketplace portal to find rated and screened home maintenance Providers, none of them have all the features that we have, and none of them are as simple and easy to use. If you don’t believe us, feel free to checkout our competitors’ sites – they are: Dex online, Angieslist, Local, Servicemagic, and an array of others.

While there are other internet sites out there which offer a marketplace portal to find rated and screened home maintenance Providers, none of them have all the features that we have, and none of them are as simple and easy to use. First, we are free to Homeowners, and well below market advertising rates for Providers. Second, you can specifically choose the criteria that you desire when searching for a Provider via our innovative EZ-Connect Search and SelectTM preferences, where you can narrow your search to only those Providers who have been screened by us, who have been rated by fellow Homeowners, who have posted photos and videos of their workmanship, who are offering discounts, coupons and promotions, who provide online scheduling, who allow online payment, who give online estimates, and who participate in online bidding of projects.

Everywhere in the U.S. Although we are launching our website in the Chicagoland area, the Providers listed on our site will hail from all parts of the Country.

We have 3 payment options:
(1) $29.95/month (12 payments/year)
(2) $155.00/half year (2 payments/year)
(3) $235.00/year (1 payment/year)

You will then have the ability to make an online payment via credit card or paypal. Our payment gateway is SSL-secured, which means that all information is transmitted securely via encryption. Your credit card will be automatically billed on the 15th of each month, and can be cancelled at any time.

You may also become a Showcased Provider, at an additional cost of $15/month. A Showcased Provider means your Profile will appear in a rotating order with competing showcased Providers whenever a search for your services is performed, which will give your Profile enhanced visibility and a greater chance for viewing.

At any time, you can log into your account and select the “Payment Options” link to modify your payment plan. The changes will take effect immediately. The charge will be pro rated based upon the present status of your account at the time the change was made.

At any time, you can log into your account and select the “Suspend or Cancel Subscription” link to terminate your subscription and cease any further payments.

Yes. At any time, you can login to your account and select the “Payment Options” link to renew your subscription.

You don’t have to. You can suspend your subscription during your “dark” months by logging into your account and selecting the “Suspend or Cancel Subscription” link to terminate your subscription and cease any further payments. Then, when your season resumes, you can log into your account and select the “Payment Options” link to renew your subscription. However, when you suspend your subscription, your Profile will be reduced to just your company’s name, address, phone number, and service specialty. Moreover, if your subscription is cancelled, you can not avail yourself of the many marketing options which your paid subscription would otherwise provide, such as viewing your Profile statistics, posting promotions, participating in Group message boards, and being rated and reviewed by Customers. Thus, you should not expect any traffic to your Profile during your “dark” months.

In order for a Provider to post a Profile, the Provider must satisfy our requirements as to licensing, registration, insurance, bonding, and employee background checks. If the Provider’s Profile merely contains the name of the business, the service specialty, and address and phone number, then the Provider has not been screened by us.

Simply click on the “Create a Profile” link on the Home Page, and follow the simple instructions on the Profile Builder template. Or you may go directly to your Profile listing by clicking “Search for a Provider” on the Home Page, and entering your company name in the search box. Once there, click the “Is this Your Business?” button, and follow the simple instructions.

If you have already created a profile, then log into your account and select the “Modify/Change Profile” link to make the changes you desire. The changes, however, will not post for 24-hours so that they may be approved by us.

If you have not yet created an account, then go directly to your Profile listing by clicking “Search for a Provider” on the Home Page, and enter your company name in the search box. Once there, click the “Is this Your Business?” button, and follow the simple instructions.

As often as you would like. However, the changes will not post for 24-hours so that we may approve them.

Whenever you would like – 24/7. However, the changes will not post for 24-hours so that we may approve them.

No. The changes will not post for 24-hours so that they may be approved by us.

Yes. You may select as many service areas as you’d like, but only the first 15 you select can be found on searches.  Remember, you will have to verify the content of your Profile for accuracy and veracity before it is posted.

Anything that you would like, provided it does relate to your business, your company, or the nature of the services you provide. Thus, a narrative description that contains content unrelated to your business, company or services, such as the recitation of a piece of unrelated literature, will not be approved, and hence will not be posted.

We will complete your Profile if you so desire. The process will involve a brief 5-minute telephone interview to assure our staff has the necessary information to create an optimal Profile. The cost of this service is a one-time fee of $50.

Follow the simple instructions contained in the Profile Builder when you are creating your Profile, where the method and process of uploading is described in detail. Basically, once you designate that you want to post photos and/or videos while working through the Profile Builder, you will be directed to a page which will allow you to upload photos and/or videos from your computer.

The ways for a Homeowner to find you are on our site are as follows:

(1) Through Searches. If a Homeowner performs a search and selects your service specialty and geographic coverage area, your Profile will appear in the order by which it has been ranked by Consumers. A Homeowner can also specifically search for you by entering your company name in the search.

(2) By Showcasing your Profile. For an additional $15/month, you can have your Profile “showcased,” which means it will appear in a rotating order with competing showcased Providers whenever a search for your services is performed, which will give your Profile enhanced visibility and a greater chance for viewing.

(3) By posting promotions, coupons, and discounts. We have a dedicated page on the website for all those Providers who are running promotions, coupons and discounts.

(4) By participating in the Groups message board. There is a group created for each service specialty, where Consumers can go to and seek advice and ask questions to the specialty Providers, and where Providers can go to post helpful hints and reminders to Consumers.

(5) By telling them to go to www.mindmymanor.com and checking you out.

Just ask them. Suggest that they go to your Profile, and select “Rate and Post a Review of this Provider.”

Also, once a Consumer has selected your Profile, and has either requested an estimate, scheduled a service, or invited you to bid on a project, we will send an e-mail to the Consumer with a link to your Profile and invite the Consumer to rate and review your service.

Our proprietary Customer Star-Rating system has many checks and balances to prevent any abuses by the person doing the rating and the Provider receiving the rating.

Instead of allowing a Provider to purchase its way to the top of a search, the order by which the Providers appear after a search is made is based on merit – the Provider’s Customer star-rating – the higher the rating, the higher the Provider appears on searches.

No. Instead of allowing a Provider to purchase its way to the top of a search, the order by which the Providers appear after a search is made is based on merit – the Provider’s Customer star-rating – the higher the rating, the higher the Provider appears on searches. This levels the playing field among the Providers, and allows all Providers, whether multi-state conglomerates or local one-person entrepreneurs, to have the same chance of appearing at the top of a search result.

Once you are given a review or rating by a Consumer, you will receive an e-mail notification with a link to select if you dispute the review or rating. If you choose the link, you will be directed to our Dispute Resolution page, where you may submit your challenge. All challenges will be review by our staff counsel and ruled upon within 24 hours. You will then be notified by e-mail as to the resolution of the dispute.

We will monitor all reviews and ratings that are submitted. In order to prevent abuse, whether positive or negative, we limit a User to only one review per Provider within a 12-month period, and to only 3 reviews in any single Service category within a 12-month period.

Simply select this as an option which you would like to include in your Profile when building your Profile through our proprietary Profile Builder. You will then have the capability of posting your availability on a scheduling calendar which can reflect your openings. As openings are filled, the calendar is continually updated.

It is likely that you will have occupied service times by customers not obtained through our site. In these instances, you will have to close out these times and dates on your Profile’s online calendar to prevent double-booking. Over time, your online calendar can become your sole service docket, where you can view at anytime a snapshot of your service appointments.

Simply select this as an option which you would like to include in your Profile when building your Profile through our proprietary Profile Builder. You will then have the ability to participate in online bidding of projects. Online bidding, however, is only commenced by a Homeowner. If a Homeowner desires to have Providers compete for a project by submitting bids, the Homeowner can invite 2 or more Providers to participate in online bidding. If you have opted in for this service, then you may be invited. It is the Homeowner who designates the terms of the bid, such as deadlines for submission of bids and completion of the project, as well as a maximum cost for the service. Once you are invited to participate in an online bid, you will be e-mailed with easy to follow instructions as to how to submit your bid. You will also be instructed as to how to obtain further information, if such information is needed in order to submit an informed bid.

Simply select this as an option which you would like to include in your Profile when building your Profile through our proprietary Profile Builder. You will then have the ability to give online estimates to Homeowners. If a Homeowner desires to receive an online estimate, the Homeowner will be required to fill-out our online bid sheet, and the request for an estimate will be sent to you via e-mail, with easy to follow instructions as to how to submit your estimate. You will also be instructed as to how to obtain further information, if such informationis needed in order to submit an informed estimate.

Simply select this as an option which you would like to include in your Profile when building your Profile through our proprietary Profile Builder. You will then have the ability to accept online credit card or paypal payments from your customers. Our payment gateway is SSL-secured, which means that all information is transmitted securely via encryption.

Yes. We have a referral incentive program. For every Provider you refer to our site who purchases a Provider subscription, you will receive a Provider Referral Sticker. Once you receive 10 Provider Referral Stickers, you will receive 6-months of free service – a half year payment holiday where you can maintain your full Profile at no cost! For each Provider Referral Sticker you receive in any given month, you will be qualified in our monthly drawing for 1 free month of service.

No. You will not be able to know who has viewed your Profile, as we want to maintain our Users’ confidentiality. However, you will be able to view an abundance of useful data and statistics, including the number of views your Profile has had in a given month and since your initial registration, the number of searches performed in your geographic coverage area for your service specialty, where you rank in Profile viewings in your service specialty, and the rank you have achieved based on your Customer Star-Rating.

Yes. You will be able to view an abundance of useful data and statistics, including the number of views your Profile has had in a given month and since your initial registration, the number of searches performed in your geographic coverage area for your service specialty, where you rank in Profile viewings in your service specialty, and the rank you have achieved based on your Customer Star-Rating.

Yes. You will be able to view the rank you have achieved based on your Customer Star-Rating.

No. Although you may see where you rank in Profile viewings in your service specialty, you may not see the identity of the other Providers’ rankings.

Yes. Through our Groups/Message Board, you can form alliances with Providers who specialize in a service different from yours, yet cover the same geographic area and share customers, refer customers, and offer multi-service promotions, coupons, and discounts.

Our FREE, 24-hour Legal Helpline is available to only our first 1,000 subscribers. Calling our confidential Helpline gains you access to one of our qualified and licensed attorneys to answer any legal questions you may have. You are entitled to a free legal consultation, but not free legal services. If your legal issues rises to the level or needing legal services, then it is up to you to retain your own attorney.

Our FREE, 24-hour Legal Helpline is available to only our first 1,000 subscribers. You will be asked upon completion of your registration whether you would like to opt in for this service, provided the 1,000 Hotline membership quota has not filled up, and then simply select the “Accept” box.

For an additional $15/month, you can have your Profile “showcased,” which means it will appear in a rotating order with competing showcased Providers whenever a search for your services is performed in your geographic coverage area, which will give your Profile enhanced visibility and a greater chance for viewing.

There is a Group created for each service specialty, where Consumers can go to and seek advice and ask questions to the specialty Providers, and where Providers can go to post helpful hints and reminders to Consumers. You can use this to your advantage by responding to Consumer questions, which may encourage them to contact you directly to perform the service which is the subject of their question. Or, you can volunteer unsolicited yet useful information to a Consumer regarding the maintenance of their home, which also may encourage them to contact you directly.

Further, you can form alliances with Providers who specialize in a service different from yours, yet cover the same geographic area and share customers, refer customers, and offer multi-service promotions, coupons, and discounts. Your alliance can also go to a neighborhood and offer volume discounts for multiple services.

Absolutely nothing. It is FREE!

Yes. In order for a Provider to post a Profile, the Provider must satisfy our requirements as to licensing, registration, insurance, bonding, and employee background checks. If the Provider’s Profile merely contains the name of the business, the service specialty, and address and phone number, then the Provider has not been screened by us.

In order to schedule a service, request an estimate, place a project our for bid, or review and rate a Provider, you have to create a log-in account so that we may monitor our proprietary Customer Star-Ratings. This will also allow us to send out e-mail confirmations of the type of action you have selected, which will allow us to facilitate any problems that could arise in reviewing and rating a Provider, scheduling a service, requesting an estimate, or placing a project our for bidding.

Also, by creating a log-in account, you will be able to see your previous searches, which would be helpful in scheduling a future service with the same Provider. Moreover, by creating a log-in account, you can opt in for e-mail notifications of helpful hints for maintaining your home and for notifications of any promotions, discounts, or coupons that are being offered in your area.

Creating a log-in account also allows you to participate in our Groups Bulletin Boards, which allows you to pose questions to Providers and other Consumers.

In addition, creating a log-in account allows you to participate in our referral incentive program. For every Provider you refer to our site who purchases a Provider subscription, you will receive a Provider Referral Sticker. Once you receive 10 Provider Referral Stickers, you will get $250 off your next Service request! In other words, we will pay the Provider $100 on your behalf. For each Provider Referral Sticker you receive in any given month, you will be qualified in our monthly drawing for $100 off your next Service request!

The thousands of Providers on our site specialize in literally hundreds of different home maintenance, repair and service areas. See a list HERE.

Instead of allowing a Provider to purchase its way to the top of a search result, the order by which the Providers appear after a search is made is based on merit – the Provider’s Customer Star-Rating – the higher the rating, the higher the Provider appears on searches.

After you select the Provider who you would like to hire to perform your service project, you will be given an option to Review and Rate the Provider. The reviews are important because they educate future consumers on the quality of the Provider. Similarly, the ratings are important because they are what determine the order by which Providers’ Profiles appear in the search results. As with any search engine, it is optimal to be at the top of the results list. Instead of allowing a Provider to purchase its way to the top of a search result, the order by which the Providers appear after a search is made is based on merit – the Provider’s Customer Star-Rating – the higher the rating, the higher the Provider appears on searches. This levels the playing field among the Providers, and allows all Providers, whether multi-state conglomerates or local one-person entrepreneurs, to have the same chance of appearing at the top of a search.

The Customer Star-Rating (zero to 5 stars) will be an aggregate of a weighted average of all the ratings a Provider has received. So, a single 5-star rating will not take precedence over a competing Provider who has accumulated four 4-star ratings. We use a proprietary mathematical formula to formulate the Consumer Star-Rating quotient.

Our proprietary Customer Star-Rating system has many checks and balances to prevent any abuses by the person doing the rating, or the Provider receiving the rating. We monitor all reviews and ratings that are submitted. In order to prevent abuse, whether positive or negative, we limit a User to only one review per Provider within a 12-month period, and to only 3 reviews in any single Service sub-category within a 12-month period.

Once you select the option to Review and Rate a Provider, you will receive an e-mail confirmation and will be given a link to complete our brief and simple online form.

No. We limit a User to only one review per Provider within a 12-month period, and to only 3 reviews in any single Service category within a 12-month period.

After you select the Provider who you would like to hire to perform your service, you will receive an e-mail confirmation and will be given a link to complete our brief and simple online form.

After you select the Provider who you would like to hire to perform your service project, you will be given an option to either review and rate the Provider, schedule a service, request an estimate, place the project out to 2 or more Providers for bidding, or make an online payment. All you will need to do is follow the simple instructions on the page after you select the action you desire. You must first either create an account, or log-in to you existing account before you take any of these actions. Once you select your action, you will receive an e-mail confirmation.

After you select the Provider who you would like to hire to perform your service project, you will be given an option to either review and rate the Provider, schedule a service, request an estimate, place the project out to 2 or more Providers for bidding, or make an online payment. All you will need to do is follow the simple instructions on the page after you select the action you desire. You must first either create an account, or log-in to you existing account before you take any of these actions. Once you select your action, you will receive an e-mail confirmation.

After you select the Provider who you would like to hire to perform your service project, you will be given an option to either review and rate the Provider, schedule a service, request an estimate, place the project out to 2 or more Providers for bidding, or make an online payment. All you will need to do is follow the simple instructions on the page after you select the action you desire. You must first either create an account, or log-in to you existing account before you take any of these actions. Once you post online bid, you will be e-mailed with easy to follow instructions as to how to monitor your auction.

After you select the Provider who you would like to hire to perform your service project, you will be given an option to either review and rate the Provider, schedule a service, request an estimate, or place the project out to 2 or more Providers for bidding. All you will need to do is follow the simple instructions on the page after you select the action you desire. You will then have the ability to make an online payment via credit card or paypal. Our payment gateway is SSL-secured, which means that all information is transmitted securely via encryption.

In order to make an online payment, you must first either create an account or log-in to you existing account before you may make an online payment. Once you select your action, you will receive an e-mail confirmation.

Other than giving this Provider a poor review and rating, which will educate future Consumers on the quality of the Provider and negatively affect the Provider’s Customer Star-Rating, which would reduce the Provider’s priority rank in searches, you can also ask for us to assist in resolving the dispute. Through our in-house legal department, we will mediate and facilitate resolution of all disputes that may arise between Providers and Homeowners at no cost to either party. Click HERE for our Service Resolution Plan.

Yes. We have a referral incentive program. For every Provider you refer to our site who purchases a Provider subscription, you will receive a Provider Referral Sticker. Once you receive 10 Provider Referral Stickers, you will get $250 off your next Service request! In other words, we will pay the Provider $250 on your behalf. For each Provider Referral Sticker you receive in any given month, you will be qualified in our monthly drawing for $100 off your next Service request!

The Maintenance Calendar is a resource tool posted for your benefit to remind you of what needs to be done to your home, and when. Since your home is most likely your largest investment, it is prudent to take good care of it, because proper maintenance now will reduce the chance of costly repairs later. By keeping current on your regular home maintenance projects, you will significantly reduce the chance of untimely, inconvenient, preventable, and costly breakdowns to your home.

There is a Group created for each service specialty, where Consumers can go to and seek advice and ask questions to the specialty Providers, and where Providers can go to post helpful hints and reminders to Consumers. You can use this to ask questions directly to Providers regarding a home maintenance question. Or, you can ask Consumers questions regarding a particular service or product you are considering, and whether they would recommend it, or what cautions you need to look for.

Further, you can form alliances with your neighbors and request Providers who cover your geographic area whether they would consider volume discounts for your neighborhood – i.e., create a captive provider for your neighborhood and save money!

If you cannot find the answer to your question, please send us an e-mail at custserv@mindmymanor.com.